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- No-nonsense approach
- Concise, robust advice
- Guaranteed work
I have attended a number of employment law training sessions given by Kate Russell over a period of five or six years. The reason I go back to her is that she makes the subject clear and gives really practical advice, which is important to me as an operations manager. Last but not least – whoever would have thought that employment law could be amusing?! But the way Kate delivers, it is and makes the whole workshop both enjoyable and memorable.
Lisa MacGregor Branch Manager at Transline Resource Group
Although we are based near Milton Keynes, our clients are based across the UK. Our northernmost client is in Aberdeenshire, our southernmost on the south coast of Sussex and we have a complete west to east spread of clients too.
Clients are drawn from a wide variety of industries and professions, though we have gained particular specialist knowledge in the following sectors:
Our client retention rate is phenomenally high; over 90% of our work is repeat and referred. We think that speaks volumes for our approach.
In June 2015 we carried out our first anonymous client feedback questionnaire. We were delighted to find that the feedback was overwhelmingly positive and client satisfaction levels are very high.
Asked what the most important attributes clients look for in an outsourced HR provider, the following answers emerged.
- The advice that they give is clear, concise, robust and practical.
- Their staff are responsive and easy to contact when you need them.
- They have knowledge of, and experience in, your particular industry/market sector.
- They build a relationship with you and make an effort to understand you and how your business works.
We were scored at full or almost full marks on each!