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- Concise, robust advice
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Since we signed up for the Russell HR Consulting retained service, our HR lives became so much easier! The Russell HR team are friendly, knowledgeable and efficient. They are also proactive and call me to check how things are going or remind me of things to be done. This has meant that problems are, by and large, nipped firmly in the bud. If I need them to come and provide HR support on site, they do. Watching Kate and her team at work is very impressive. It’s taught us a lot about the tactics of dealing with problems and providing support to employees who have genuine difficulties.
David White, Managing Director, Business Services Design Ltd
Although we are based near Milton Keynes, our clients are based across the UK. Our northernmost client is in Aberdeenshire, our southernmost on the south coast of Sussex and we have a complete west to east spread of clients too.
Clients are drawn from a wide variety of industries and professions, though we have gained particular specialist knowledge in the following sectors:
Our client retention rate is phenomenally high; over 90% of our work is repeat and referred. We think that speaks volumes for our approach.
In June 2015 we carried out our first anonymous client feedback questionnaire. We were delighted to find that the feedback was overwhelmingly positive and client satisfaction levels are very high.
Asked what the most important attributes clients look for in an outsourced HR provider, the following answers emerged.
- The advice that they give is clear, concise, robust and practical.
- Their staff are responsive and easy to contact when you need them.
- They have knowledge of, and experience in, your particular industry/market sector.
- They build a relationship with you and make an effort to understand you and how your business works.
We were scored at full or almost full marks on each!