T Brewer is a specialist Timber Supplier with three branches covering London and the South East. We have just over fifty employees and for the last few years have used one of the national employment advice services. The ‘package’ we bought included ‘indemnity’ in respect of ‘tribunal costs and awards’ but only if the business followed agreed procedures to the letter and completely accepted the advice given.
I found it more and more frustrating that the advisors would not look at situations in a commercial manner. Also that nearly every time I spoke to them I would get a different advisor. Nearly every eventuality was covered by a ‘template’ which would be sent for me to fill in. Also the last renewal was for a term of seven years which I would not accept and they reluctantly offered a break clause which we have now exercised.
Kate on the other hand offers very sensible and commercial advice and produces the letters for us. We don’t have the tribunal indemnity but ‘hey we have only had one in the last 22 years!’ We had an issue very recently when Kate was on holiday in France but she was in daily email contact backed up by the other contacts in her office. To date (and it has only been three/four months) I am delighted we moved!
Rod Scoles, Director, T Brewer
May I just say what an excellent service we have been given. Always helpful, polite and very prompt with a follow up e-mail to confirm any discussions.
Andrea Brooks, Inter-Line (SW) Ltd
Builders Merchants - Testimonials
Russell HR Consulting has been involved with the Builders Merchants Federation (BMF) as the voice of Employment Plus since 2008. Merchants working with Kate and her team have consistently praised the quality, timeliness and robustness of their advice. Once our members start working with Russell HR they know they’re in safe hands.
Kate has also given talks at a number of BMF events. Not only does she make employment law interesting, amusing and relevant to our world, she takes away the fear of managing people (suffered by so many employers in today’s challenging climate). She also makes our members realise that it is possible to sort out that difficult employee and add value to the bottom line. We’re delighted to work in partnership with such a high quality supplier.
John Newcomb MBA, Managing Director, Builders Merchants Federation
Employment Plus has been invaluable to me. Since we first started  I went on a steep learning curve regarding employment law and I am not sure where we would be if we hadn't taken this up.
Stuart Sherwin, Director, KRMBS
Without doubt it is extremely comforting to know we can turn to Russell HR with our employment issues. This year has not been too bad but perhaps it is like an insurance or having the umbrella with you on the golf course – it never rains until the first time you forget it!
Chris West, Director, West Building Supplies