Welcome to the HR Headmistress Shop - probably the most practical employment advice in the UK

Employment Books

Do you find employment law and HR issues challenging?

One of the most important human resources tasks is to recruit and manage employees efficiently. Whether you’re a line manager or HR professional, it’s your job to make sure that you have the right people meeting and maintaining workplace standards to drive the business forward. Our employment books show you how to get the results you want.

Products:

New!

Build Your Dream Team

£12.99

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Build Your Dream Team

In Business you are who you recruit

If you only recruit “Paretos” (the 20% of employees, you spend 80% of your time managing) you will lose to the competition. If you recruit average performers you will do OK but it will always be an effort. You won’t fly. But if you recruit an A team you’ll have what you need to make your business dreams come true.

In her latest book, Russell HR Consulting Managing Director, Kate Russell, explains how she has researched and brought together some of the most effective processes for sourcing, attracting and recruiting talent. Recruiting the right staff into your team is the most important responsibility of any manager. Fewer than 50% of UK firms do not have a formal recruitment strategy and only one in eight managers have been trained on interviewing and hiring process. With more than four in five employers struggling to attract the right talent, the advice in ‘Build Your Dream Team’ is aimed at SMEs, taking the best practice from the greatest employers and showing how implementing recruitment process in your business will pay huge dividends.

Here are the chapter headings:

  • Chapter 1 – Employer branding
  • Chapter 2 – Where to find talent
  • Chapter 3 – Benefits
  • Chapter 4 – The ideal employee
  • Chapter 5 – Attracting talented candidates
  • Chapter 6 – Assess applications efficiently
  • Chapter 7 – Different talent pools
  • Chapter 8 – Recruitment case studies
  • Chapter 9 – On-boarding
  • Further reading and resources
  • Free download
  • Index

“Great give-aways! Ideas for recruiting effectively, where to look for candidates, the idea that the company brand is not what you say or don't say it is but what your employees and more important candidates say it is when you are not there. There are really practical ideas and guidance for SMEs in ‘Build Your Dream Team’. The quality and depth of the information gives the reader plenty of bang for their buck. - Kriss Akabusi MBE, Chief Energising Officer, Manifesting Magical Moments.

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Capability at Work

£14.95

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Capability at Work

Imagine for a moment that you’re the Chief Executive of a new business, and you’re offered a choice of two teams to work in your business.

Team One consists of people who are well-educated, have been on many training courses, and have lots of qualifications. The people in Team Two have done this sort of work before and have proven themselves capable of doing the work that needs to be done in your new business.

Which team would you choose?

It’s a question that has been asked of CEOs, company directors, and managers, as well as people in L&D and HR in both the public and private sectors.

How did they answer?

99 per cent of the people asked said that they would have picked Team Two.

Why?

They all knew that in the moment when a job needs to be done, capability to do the task counts far more than the amount of training someone has done or even the amount of knowledge they possess.

In his latest book, People Alchemy founder and managing director, Paul Matthews, explains the importance of capability to organisational performance and why L&D and HR, and in fact every department must make the capability of people and the organisation a priority if they want their company (and their jobs) to survive in the current and future economy. Paul shows why focusing on performance and results rather than learning or training is key to business survival and why it’s a mistake for L&D, HR and Training to continue to focus on creating content, and then delivering it, either in the training room or online.

You’ll discover the key roles that L&D and HR have in developing capability to improve individual and organisational performance and the practical steps you can take within your organisation to start or enhance this process.

He explains the fundamentals of a systems view of organisational performance and the critical role that HR and L&D have to play in organisational design and development. The book will also show you how you can move away from the passive (and quite often ineffective) role of training order-taker to become a performance consultant, and a major player in improving organisational performance.

And it explains why HR and L&D need to learn to speak and understand the language of business and put an end to the isolation professionals within such roles experience. You’ll also find out the five critical components of capability and the importance role each plays in any organisation’s success.

About the Author:
Paul’s life and work history can only be described as a little unusual. He grew up on a hill country farm in New Zealand and went on to study both Agriculture and Engineering at University. He graduated with first class honours and a couple of years later won a national farm machinery award for the design of a seed drill. The drills were exported by his employer to over 20 countries around the world. Years later, when he was travelling in Ecuador, he was amazed to see one of his seed drills up for sale in a second-hand farm machinery yard by the side of the road.

As many Kiwis do, he set off to see the world and travelled extensively, stopping along the way to earn money for the next adventure. He then landed what was to him a dream job, working for an adventure travel company leading overland expeditions into many remote areas of the world. All this experience, which lasted over four years, has given him some great stories to tell of far-flung places, from the Congo jungle to the Chinese Taklamakan desert. By the way, locals say the name means ‘go in and you will never come out’.

Paul then ‘got a real job’ as an engineer in the UK. It proved quite a challenge to make the transition from travelling the wild places on the planet and needing to build a campfire each night, to working regular hours and commuting. After some success, he was headhunted into a NASDAQ-quoted multi-national technology company, where he eventually held the role of Customer Services Director. It was during this time that he really started to appreciate the importance of learning, and was surprised that his adventures and the experience of observing people learn to cope with unfamiliar situations were so valuable in understanding learning. His curiosity led him into studying psychology, NLP and many other areas relating to how the mind works – knowledge which he could then translate back into the workplace.

The constraints of corporate life lost their appeal and Paul started his own company, People Alchemy Ltd, in 1999, working as a consultant, trainer and coach in the areas of management and leadership. Most of his clients were blue chip organisations and one client programme had over 1,200 delegates. He soon recognised the need for more direct performance support and the importance of informal learning in all its guises, rather than the common L&D reliance on classroom training. Paul has a way of engaging people with this changing paradigm so they can grasp it, incorporating it into their own organisational learning and capability strategies. His approach helps people to fully cater to the learning needs of their staff so they can get the job done.

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How to Beat Bedlam in the Boardroom and Boredom in the Bedroom

£12.99

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How to Beat Bedlam in the Boardroom and Boredom in the Bedroom

A Life Changing Guide to Happiness at Work and at Home

Almost every instance of conflict or dispute at work is the catalyst for, or is mirrored by, conflict at home. In the same way relationships at home have a dramatic impact on our ability to create a productive and harmonious work life.

This book tackles the issues of conflict in all walks of life (work, home, etc) in an eye-opening way, made possible by the author's wide experience as a professional in conflict resolution.

Jane points out that conflicts are inevitable and should even be welcomed as positive indications of our diversity as human beings. With the help of her book, we can learn to use conflict to enlighten and strengthen everyone concerned, to the benefit of the organisation, family unit, or whatever.

This book seeks to highlight that the same skills and tools can be used to manage conflicts and disputes between individuals, groups of people, organisations and even between nations.

  • Understand how and why problems arise
  • Learn skills and techniques to resolve them
  • Enjoy the process!

About the author

Jane Gunn, is a highly sought after mediator and facilitator. She specializes in collaboration, dynamic dialogue and transforming business relationships and has helped open the eyes, hearts and minds of numerous companies to transform and secure the future of their organisation and the commitment and collaboration of their people.

As a trained mediator and facilitator she brings a diverse mix of skills, experience and insight that enable her to get people and groups with different priorities, incentives and ways of doing things, to work together successfully. She has a powerful message supported by practical tools and techniques that applies to organizations of all sizes across all sectors.

Jane’s skill is in getting people

  • Talking about what matters most – both to them and to their organisation
  • Motivated, energized and committed to what needs to happen next

Her approach is both interactive and fun.

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Best Seller!

How to Get Top Marks in ... Managing Poor Work Performance

£7.00

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How to Get Top Marks in ... Managing Poor Work Performance

How do you avoid the pitfalls of managing sickness absence and ensure you observe employees’ employment rights?

Do all of your employees meet all of your reasonable standards nearly all the time? No? You are not alone. Managing poor work performance is the most common complaint from employers.

  • What is poor work performance?
  • How do I put together a performance improvement plan?
  • How do I deal with claims of harassment during the performance improvement process?
  • Can I dismiss an under-performing an employee?

You have to develop a range of proportionate responses and any actions you take must always be fair and reasonable. This book will help you to stay on the right side of performance legislation. It sets out the legal requirements, provides best practice guidance and some useful hints and tips to make things go more smoothly.

You don’t just have to put up with poor performance. This book provides practical, clear advice and examples and takes the pain out of managing under-performing employees. Sort out the problems today.

Download an extract

Click the buy now button to get the answer your queries and solve your poor performance problems.

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How to Get Top Marks in ... Tackling Workplace Investigations

£7.00

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How to Get Top Marks in ... Tackling Workplace Investigations

The employment law relating to workplace investigations makes great demands on employers!

An important skill for managers and HR professionals is the ability to investigate the facts when workplace disputes arise. It is vitally important to collect and consider all the facts before taking any action.

  • What is a workplace investigation?
  • How do I carry out workplace investigations?
  • When should I carry out the fact find?
  • How long does it take?

The fundamental purpose of a discipline or grievance investigation is to collect the facts. But while a really rigorous investigation is essential to a well conducted process, many managers simply skate over the surface and either do not collect the relevant data or fail to take a sufficiently robust approach to data collection.

In this book readers will find out about the legal framework and learn how to identify and avoid the risks of unfair dismissal and unlawful discrimination claims during the investigation process.

With its case studies checklists and templates, this is the essential handbook for any manager who carries out investigations.

Download an extract

Click the buy now button to get the answer your queries and solve your workplace investigation problems.

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Informal Learning at Work

£14.95

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Informal Learning at Work

How to Boost Performance in Tough Times.

The engagement and performance capability of a workforce is critical to the survival and future success of any company and since most people learn informally (they set their own objectives and pull the information they need when they need it). It makes sense for companies to improve their informal learning environment by removing the blocks to learning; improving the learning culture so that employees are free to learn the way they like; and ensuring they find, use and share high quality, relevant information.

This book explains how companies can harness the power of informal learning and why they should, using practical advice from workplace learning experts and practical examples and case studies from around the world.

It shows how employees who are actively encouraged to learn informally are more engaged and motivated, which in turn means they are more productive. This has obvious benefits for organisations whose survival depends on their employees’ engagement and performance.

It also explains the barriers to informal learning and how they can be removed or overcome.

The book shows the ways in which Learning & Development, managers and line managers can support employees’ informal learning.

Finally, it reveals how informal learning can be tracked and evaluated by L&D and managers.

Unlike most previous books on informal learning, this book is not aimed at academics or learning theorists. It is aimed at those people who are actively involved in workplace learning and development and who want to improve their employees’ engagement and their company’s performance.

About the Author:
Paul’s life and work history can only be described as a little unusual. He grew up on a hill country farm in New Zealand and went on to study both Agriculture and Engineering at University. He graduated with first class honours and a couple of years later won a national farm machinery award for the design of a seed drill. The drills were exported by his employer to over 20 countries around the world. Years later, when he was travelling in Ecuador, he was amazed to see one of his seed drills up for sale in a second-hand farm machinery yard by the side of the road.

As many Kiwis do, he set off to see the world and travelled extensively, stopping along the way to earn money for the next adventure. He then landed what was to him a dream job, working for an adventure travel company leading overland expeditions into many remote areas of the world. All this experience, which lasted over four years, has given him some great stories to tell of far-flung places, from the Congo jungle to the Chinese Taklamakan desert. By the way, locals say the name means ‘go in and you will never come out’.

Paul then ‘got a real job’ as an engineer in the UK. It proved quite a challenge to make the transition from travelling the wild places on the planet and needing to build a campfire each night, to working regular hours and commuting. After some success, he was headhunted into a NASDAQ-quoted multi-national technology company, where he eventually held the role of Customer Services Director. It was during this time that he really started to appreciate the importance of learning, and was surprised that his adventures and the experience of observing people learn to cope with unfamiliar situations were so valuable in understanding learning. His curiosity led him into studying psychology, NLP and many other areas relating to how the mind works – knowledge which he could then translate back into the workplace.

The constraints of corporate life lost their appeal and Paul started his own company, People Alchemy Ltd, in 1999, working as a consultant, trainer and coach in the areas of management and leadership. Most of his clients were blue chip organisations and one client programme had over 1,200 delegates. He soon recognised the need for more direct performance support and the importance of informal learning in all its guises, rather than the common L&D reliance on classroom training. Paul has a way of engaging people with this changing paradigm so they can grasp it, incorporating it into their own organisational learning and capability strategies. His approach helps people to fully cater to the learning needs of their staff so they can get the job done.

X
New!

Information Security Management Principles

£24.99

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Information Security Management Principles

If you’re looking for a comprehensive insight into the most effective ways to keep your commercial, personal and sensitive information safe and secure, then this is the book for you. In today’s technology-driven environment, there is an ever-increasing demand for information to be easily accessible in the office, at home and in public places and a fine line has to be struck between ensuring accessibility whilst maintaining security of sensitive information. Now in its second edition, this book also focuses on security of cloud-based resources and is recommended for any business and IT professionals wishing to gain a greater insight and understanding into information security and developing the necessary skills to identify potential threats and protect against them.

  • Gain a better understanding of information threats, vulnerabilities and countermeasures
  • Manage potential risks caused by ‘hyper-connectivity
  • Learn best practice from experienced and knowledgeable authors
  • Includes security of cloud-based resources
  • Supports BCS Certification in IS Management Principles

About the Authors:
The authors have a wealth of experience in information security and have been instrumental in shaping policy and implementing best practice in their relative fields. Their combined expertise is spread across a wide range of public and private sectors including the Home Office, GCHQ, RAF, Ministry of Defence, British Airways and M&S.

Editor: Andy Taylor

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