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Handling Grievances at Work
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All HR professionals and managers must be able to deal with grievances.
In recent years there’s been a significant increase in the number of grievances being raised. Many are raised in good faith, but some are not and are used as delaying tactics and as retaliatory measures. With so many employment rights in place, many managers feel powerless to address such grievances.
Our clients ask:
- What is a grievance?
- When is a grievance not a grievance?
- How do you deal with difficult employees?
- What do you do if a grievance is raised in response to disciplinary action?
This tool kit enables you to take managers through the correct process for handling informal and formal workplace grievances, as well as and dealing with those who are using the grievance process inappropriately.
To answer these questions and many more click the buy now button.