Working with your material and insights has really paid business dividends. It’s taken a while to permeate it through to all departments, but we’re there now and maintaining a very satisfactory level. The managers are delighted because they feel an enormous sense of achievement at grasping the nettle. Employees with good levels of attendance are delighted because they can see problem areas being successfully addressed; management are seriously delighted because we’re saving a huge amount of money. Brilliant!
I was recommended to Russell HR Consulting by my solicitor. Their ability to follow protocol in what are difficult circumstances was second to none. The service was fast, friendly, efficient and informative. Most importantly the problem was resolved. What a great job!
In the Introduction to Employment Law workshop, Kate demonstrated excellent knowledge, practical, good case studies and questions well answered.
Russell HR Consulting provide trusted HR support and I have always found Kate to be extremely helpful and supportive during the most demanding situations. I find Kate’s weekly HR Tips keep us informed of important legislative changes and provides useful information for our company and its employees.
As a small business owner the rules and regulations surrounding HR can be both daunting and time consuming. In 2016 we decided to seek help and employ the services of Kate Russell of Russell HR Consulting. Kate’s expert knowledge enabled us to make sure all our employment law documentation was correct and we also decided to pay for Kate’s advice on a ongoing basis should any employee disciplinary matters arise. Needless to say issues to happen from time to time and it is a great peace of mind to be able to pick up the phone to Kate for advice in any given set of circumstances to enable us to carry out the correct procedures. I would highly recommend Russell HR Consulting.
Kate has supported me for the last two years on a variety of staffing issues ranging from NHS tendering to redundancy consultation. Whatever the scenario throughout Kate has been nothing but focused and professional but always showing empathy to the situation or individual involved. Kate’s biggest strengths are her ability to cut through the waffle offering quick, clear and straight forward advice which is easy to follow and execute. Her e-mails and phone communication support this and have made my role of managing staff far easier since we engaged her. Highly recommended. In essence what I am trying to say she cuts through the b******t, gets the job done and at the same time is a pleasure to work with!
How to Get Top Marks in … Tackling Workplace Investigations is straightforward, easy-to-follow guidance, practical and jargon free.
Thanks for all you and your team’s advice over the past year or so; it has been a very efficient and knowledgeable service.
Having worked with Russell HR Consulting for a number of years, we have always been impressed with Kate's ability to flex her working style to personalise and suit our business needs. She is incredibly quick to communicate and we have full trust in her credibility and HR knowledge. In addition, the online resources portfolio is regularly updated and hugely beneficial to the business. We would recommend Russell HR to any business that requires external HR consultancy.
Kate & her colleagues have provided HR support on a range of matters over the last few years. The sort of things I’ve asked for help with include dealing with poor performance, stress, apprentices, sickness, the sad death of an employee and an outbreak of strong political views in the workplace. Whatever I’ve asked for help Kate has always advised me quickly, giving me options and explaining why they are recommending the route they have. She and her team make sure that I understand the advice so I can apply it properly. They take a genuine interest in my business, and are so sensible and practical. Kate’s built a great team that don’t just give flip answers - they really think about the right solutions for us. I wish more businesses gave such good service. Kate and co are a real pleasure to work with.
Kate’s advice is always efficient, sensible and clear. I’ve relied heavily on her over the last year particularly, for a wide range of issues. Her support has been invaluable to our small management team as well. She’s often the voice of reason in an unreasonable world! I wouldn’t hesitate to recommend her service.
Thank you for your help; it really made the difference and I appreciate your continued support.
Very informative with great examples used throughout. Delegate – Introduction to Employment Law
Excellent all round. Very thorough and comprehensive. Delegate – Introduction to Employment Law
The training was fantastic!! Totally fantastic!! Interesting, with lots of useful information. Thanks so much.
Kate has immense experience in helping employers manage the problems posed by employee’s performance. It is unusual to find a book written by a lawyer which is full of down to earth practical advice presented in an easily digested and light-hearted format. How to Get Top Marks in … Managing Poor Work Performance is just such a book.
Kate and her team have been the perfect addition to our business. We desperately needed someone to handle sensitive HR matters. She is always responsive, punctual, to the point and gives us the no nonsense advice that we need. Kate handled the dismissal of a difficult member of staff in a way that was seamless and as easy as possible for all concerned. Her professionalism, tact and approach is exactly what we needed and having Kate on board, allows me to stop worrying about making the wrong decisions that could have large implications for the business and gives me peace of mind that all issues we face are handled properly. I would recommend Kate to anyone looking to add a HR arm to their business, without having the expense of employing someone full time.
Thank you for the excellent, efficient advice you gave earlier in the summer. It was great. The letters were received in a timely fashion and your advice was clear and decisive.
Thanks for your excellent talk on managing difficult employees. The feedback has been fantastic!
I have worked with Kate in my current role for some time now and can highly recommend Kate in terms of her knowledge, guidance, support and flexibility (always contactable when I needed her). Kate goes out of her way to understand her clients, the needs to her clients and the way in which to deliver information and guidance suitable to individuals. I am pleased to recommend Kate.
Enjoyed the real-life examples. A good course. Delegate – Introduction to Employment Law
Loving the free HR tips!
Many thanks for the first-class HR service you & your team have provided me in the last year.
Kate provides an excellent service and has safely navigated us through thorny situations, as well as being responsive and concise on day-to-day advice. Her approach is thorough, pragmatic and results-orientated. Kate has an extraordinarily detailed knowledge of her field and I would not trust anyone else when it comes to important HR issues.
I have worked with Kate in my current role for some time now and can highly recommend Kate in terms of her knowledge, guidance, support and flexibility (always contactable when I needed her). Kate goes out of her way to understand her clients, the needs to her clients and the way in which to deliver information and guidance suitable to individuals. I am pleased to recommend Kate.
Excellent presentation. Insightful as well as an opportunity to explore methods of improving. Delegate - Optimising Work Performance
I can always count on Kate in a crisis. Her advice is clear, the assistance with notes and letters is so helpful especially when working in a busy environment as we do.
Kate’s practical and no-nonsense approach has supported me through some very challenging HR situations. I would recommend her to any SME who wants the experience and knowledge that only a corporate team would usually provide.
Very engaging. Really updated my employment law knowledge. Delegate – Introduction to Employment Law
Engaging presentation. Delegate - Optimising Work Performance
I attended Kate Russell's Disciplinary Workshops held in-house. It was fantastic. It completely opened my mind up to how to ask "open" questions and the whole disciplinary process, at the same time re-iterating my knowledge. Most course / workshops tend to be quite tedious, however with Kate's unique delivery, there was no way you would get bored. Kate was an absolute gem of a trainer and I would indeed look forward to attending any future workshops / courses.
Excellent presentation style, use of analogies and examples, good pace.. Really useful and informative. Very enjoyable session. Delegate - Optimising Work Performance
Kate was recommended to me by a family friend and business owner. I have never regretted my decision to use Russell HR Consulting and I really appreciate the straightforward, no nonsense advice that I have received. Kate understands the need for prompt advice to enable me to deal in the best way possible to issues as they arise. A quick word with Kate – by phone or email - often prevents potentially difficult situations getting worse.
We continue to be thoroughly impressed by the service that Russell HR provides. The service is always very prompt with clear guidance followed up in writing. When we have had to deal with more complex HR issues, Russell HR always takes as much time as is required to explore all of the options to ensure that we fully understand the situation and the options available to us. The resources available on the portal are of a very high quality and have helped us refine our existing policies easily.
Brilliant service and employment advice as usual by Kate & her company. They have helped us resolve a difficult employment matter to the satisfaction of all parties.
The training was superb! My objectives have been exceeded.
Just a quick line to say Kirsty has done a sterling job for us. Thank you for all of your support this past year.
A good mix with legal cases and slides. Delegate – Introduction to Employment Law
I have attended a number of employment law training sessions given by Kate Russell over a period of five or six years. The reason I go back to her is that she makes the subject clear and gives really practical advice, which is important to me as an operations manager. Last but not least – whoever would have thought that employment law could be amusing?! But the way Kate delivers, it is and makes the whole workshop both enjoyable and memorable.
Kate Russell is an excellent trainer and I have personally observed the managers attending the course grow in confidence.
Thank you for the seminar last night it was very useful and informative.
Everyone enjoyed the session and content met our pre-discussed requirements. The workshop most definitely met our objectives. Delegate - Optimising Work Performance
Kate does it again. Another excellent discipline skills workshop. The feedback has been amazing.
Kate is a true expert in her field and has a great team working with her. They are always responsive and have the information I need immediately, communicated in language I can understand enabling me to make decisions quickly and effectively.
Kate’s approach is that positive and proactive attitudes by management will often turn a chronic absentee into one that can contribute at higher levels and for longer – in my experience some employees don’t begin to understand the link between their own attendance and overall team performance until they hear what the headmistress has to say.
Introduction to Employment Law workshop: The discussions and case studies helped my knowledge and get further guidance in the areas I wanted to know about.
Kate’s books are written to be easily understood, full of valuable advice and extremely good value for money. I would certainly recommend them.
A big thanks to Russell HR for the very practical help and advice you provided. The step-by-step guidance enabled me to handle the case quickly, efficiently and confidently. I will definitely continue to work with you.
Kate’s practical no-nonsense advice and support have proved absolutely invaluable for helping us to keep up with new legislation, and the various HR problems that all organisations encounter from time to time. If you want to make sure that all your managers are following the correct procedures for areas such as absence and discipline, Kate's personal presentations will get the message across in a way that will be easily understood and remembered. From advising on the correct wording of contracts and company handbooks to the speedy resolution of personnel matters, I can thoroughly recommend Russell HR Consulting.
Thank you so much for all of your help in recent times. You truly have been a fantastic advocate to have by my side.
For a small business like ours, it’s easy to fall behind with the changes in employment law. Russell HR Consulting keep us up to speed, and really make dealing with personnel matters simple. Knowing that their expertise is always there and that they will get back to us promptly gives us the confidence to get on and deal with HR problems before they become too serious, so that we can get on with running the company itself.
The HR support provided by Russell HR Consulting has been invaluable. When we started working together in 2012 I went on a steep learning curve regarding employment law. I am not sure where we would be if we hadn’t taken this up.
I cannot fault them. They could not do more to help us.
The workshop (Dignity at Work) has galvanised the management team.
Kate Russell has helped us with training on Workplace Investigations and Return to Work Interviews. Kate was diligent in checking our needs before the training was delivered, and in checking our needs had been met after. The training itself was an engaging mix of expert knowledge and practical exercises, with plenty of group discussion. Kate was enthusiastic about the subject matter, and her extensive knowledge and experience was both interesting and hugely useful to the group. Feedback from our managers is that they have been able to apply the training directly in the workplace and it has greatly increased their confidence and skill in dealing with unplanned absence. Excellent training, and the in-house deliver made it very cost-effective.
You did an amazing job yesterday - many thanks for a lively and instructive discussion.
This training made HR exciting for once!
Bl**dy brilliant! Simple, concise and operational. It’s about time someone brought some commonsense to this area of business!
Excellent, informative. Who knew HR could be so entertaining! Delegate - Optimising Work Performance
Thanks again for all your help on this, I really do appreciate it. We wouldn’t have got this concluded as quickly as we did without you. I’ve personally learnt a lot from it and I think it’s opened some eyes in the company!
Having worked with Russell Consulting over the last few months I have been impressed with Kate and her colleagues’ detailed knowledge about HR subjects. When needed Kate has responded quickly to my inquiries and I have felt confident in following her advice. I would recommend Kate to any business that requires expert HR support from an external provider.
I just wanted to say a great big Thank You for helping me through the recent redundancy process. I think we have now completed it all, and I am grateful for your patience with regard to all the questions and the back and forth on the e mail etc. As you know I was very nervous and apprehensive about doing it, and now its completed I can get on with running the business again (something I am much more comfortable doing!). Once again many thanks.
Very easy to follow, kept interesting and was funny. Kate was very knowledgeable and related the points to real life. Delegate - Optimising Work Performance
Russell HR Consulting is prompt in responding to staff issues and get to the nub of the problem quickly. Their support in the practice gives us reassurance when dealing within employment law. We always want to take the correct steps in the right order. Kate and the team guide us and give us the correct advice at each stage, of the process. We have worked with Russell HR for several years and value their support and guidance. We recommend them without reserve.
I would just like to thank you for the recruitment webinar the other day.
We’ve worked with Russell HR for many years. The service is always very responsive and the advice is commercially sensible. It’s a pleasure to work with them. Highly recommended!
I liked the firm but fair approach. Delegate –Introduction to Employment Law