Guidance on Setting and Introducing KPIs

09 / 06 / 2016

We often ask clients whether their staff are meeting all their workplace standards. It’s surprising how few people actually determine what their standards are, never mind communicate and measure performance. But having workplace standards is critical to building team success. Key performance indicators (KPIs) are quantifiable objective metrics that shows the degree to which an organisation is achieving its goals...

Tips for Improving Common Sense in Employees

07 / 06 / 2016

We all do daft-as-a brush things from time to time. The occasional slip up is understandable and forgivable. Children teenagers have an excuse – they may not understand the world or have much experience to draw upon. Lack of common sense can be very damaging to business. Unfortunately good sense is somewhat uncommon. I can remember one of my clients...

How to Achieve Gold Standard Service

02 / 06 / 2016

I am not known for my ability to tolerate bad service. I accept that people make mistakes and I can forgive that if it’s well handled. But often it’s not and that’s when I give up and walk away. There’s a very long list of firms I just won’t deal with because they’re sloppy and don’t care. I really don’t...

Is Working Nine to Three The New Way to Make a Living?

31 / 05 / 2016

In the late 18th century, when companies started to maximize the output of their factories, owners wanted them to be productive round the clock. To make things more efficient, people had to work more hours and 10-16 hour days became the norm. Robert Owen, a Welsh social reformer, was one of the founders of utopian socialism and the cooperative movement....

And The Managing Director Went WOOF!

26 / 05 / 2016

The UK is alleged to be a nation of animal lovers. You name it we’ve got it as a pet and if your staff could bring Tiddles or Rover to work I’m sure they would. At Russell HR we do like animals. I draw the line at the wasps and ants that occasionally invade Clare Stables and repel them, but...