Is Your Data Secure?
16 / 10 / 2015
Data protection – or rather the lack of it - is often in the news. Earlier this year data held by the HR department for the US Federal government Office of Personnel Management (OPM),was hacked affecting almost four million government past and current employees. The attack was thought to have been carried out by Chinese cyber-hackers. The UK has...
Customer Service It shouldn’t Just be the Name of a Department
12 / 10 / 2015
Customer Service shouldn’t just be the name of a department, but all too often it is. Customer service is the service provided to customers before, during and after buying and/or using goods and services. So many roles will involve an element of customer service whether selling clothing, food or building materials, or a providing a service such as HR, dentistry...
What the Party Conference Outcomes Mean for SMEs
09 / 10 / 2015
The last couple of weeks have been political conference season and the major parties have been setting out their vision for the future. Although supposed to be a forum for members to contribute to policy, in reality they see the senior politicians debating and setting forth their agenda. In Brighton Mr Corbyn promised a new and kinder style of politics....
Will the New Act Abolish Slavery in the UK?
07 / 10 / 2015
David Cameron has made a commitment that all British businesses will be forced to prove the steps they are taking to stop slavery and human trafficking in their supply chains in line with the new Modern Slavery Act – but is it enough? Slavery existed as an industry for over 230 years. It represents a colossal stretch of world history....
Steps in Informal Discipline Management
05 / 10 / 2015
There are two primary reasons why you may need to take an employee through the disciplinary procedure. One is capability, the other is misconduct. Capability arises when an employee is not able to do his job, whether it is due to an ill health problem or a lack of competence. Conduct arises when an employee won’t do something or has...