Top Tips for Tough Days

30 / 04 / 2014

We all have days that don’t go quite as we’d like so it’s useful to have some tips ready to help turn the day around. Coach Clare Wildman gives some tips. Visualisation – If the day has started badly take a few minutes somewhere quiet where you can close your eyes for a moment. Picture the rest of the day...

Testing, testing

28 / 04 / 2014

Part of a manager’s role is to ensure that standards are met and adhered to. We’re always advising managers to keep written notes of discussions, training etc that they hold with employees. As the use of technology at work continues to evolve there are a variety of ways to do so. It’s common to monitor productivity, including the number and...

Crisis Planning: Can we see over the Hill?

25 / 04 / 2014

Unilever recently released their annual report in which they used their new acronym ‘VUCA’ to describe how they see the international environment in which they work: Volatile, Uncertain, Complicated and Ambiguous. One of the points we can take from this is that as human beings we are often pretty poor at predicting the future. How many of us who were...

What to say when you don’t know what to say

23 / 04 / 2014

Many people find it very difficult to phone or approach someone who has recently been bereaved, and often put it off contacting them. In this week’s guest blog, bereavement expert Judy Carole provides advice on having conversations with the recently bereaved. It can be difficult to know what to say to someone who has been bereaved and it’s common to...

Resolution Store

17 / 04 / 2014

What the customer wants When you go to a shop for the first time it can be confusing and off-putting if goods are difficult to locate or do not follow your sense of where things should be. Over helpful, pushy staff who assess your needs too quickly and impose upon your browsing also contribute to a feeling of alienation and...