04 / 11 / 2020
Even with the best trained staff, mistakes happen. We must accept that and the best thing to do is treat mistakes as learning. But it’s how the person who makes the mistake deals with it that really counts.
29 / 10 / 2020
Man (and woman) cannot live by Zoom alone. We are herd animals and we love to spend time with others. The continuing limitations, curfews, local lockdowns etc are a source of significant frustration and the national mood is a tad grumpy.
21 / 10 / 2020
In stressful and uncertain times like those we’re going through we need coping mechanisms and we need to maintain good health. When I wrote this my feet were hurting. Quite a lot. Peter and I had just completed an 18 mile walk.
14 / 10 / 2020
How are your rapport building skills? The relationships that you form with each of your direct reports are central to your ability to fulfil your responsibilities as a manager: A managerial relationship is different to other types of relationship.
07 / 10 / 2020
As businesses become more successful, they often increase their staff levels to cope with the increasing workload. But before you do that, ask yourself: can we produce more with our existing resources?